Cleaning Your Solid Wood Furniture Satin Lacquer Finish Care – For optimal cleaning results, it is recommended to use a damp cloth with mild soap if necessary. When wiping, avoid circular or against-the-grain motions, as they may cause surface scratching. Please refrain from using silicone or wax-based products for furniture “polishing” as they can lead to a cloudy buildup and damage the satin lacquer finish.

Rubio Monocoat Finish Care – To ensure the best cleaning results, consider using one of Rubio Monocoat’s specially designed cleaning products. These options are specifically formulated to clean effectively without harming the natural matte finish. They can also be used to refresh the surface without the need for full refinishing. For these products and additional care details, please refer to Rubio Monocoat’s website.

Ideal Environment for Solid Wood Furniture Temperature/Humidity: It is essential to maintain controlled conditions for your furniture. The recommended environment temperature falls within the range of 70 to 72 degrees Fahrenheit, with relative humidity levels around 30-50%. Exposure to extreme temperature fluctuations may lead to material contraction and expansion, causing the wood to “move.” This natural response may result in checking, cracking, and warping. Please note that these conditions are not considered manufacturing defects, as wood is a natural, living element that responds to its surroundings.

UV Exposure: Protect your furniture from direct sunlight to prevent sun-fading or bleaching due to prolonged exposure. Over time, natural aging may lead to color changes in the finished surface.

Storage: When storing a finished or unfinished wood piece, it is crucial to provide adequate support to maintain its flatness. Ensure there is proper airflow around all sides of the piece. Prolonged storage inside packaging or placing it on one side with a smothering surface can potentially lead to movement, resulting in bowing, cupping, twisting, or cracking.

Central American Wood Depot Warranty Information Due Diligence All furniture pieces from Central American Wood Depot are crafted from solid wood slabs and planks that have been professionally dried to a moisture content of 6-8% before any construction.

Warranty The above guidelines are crucial for preserving the longevity of your solid wood furniture. Failure to adhere to these recommendations may lead to minor or major damages that are not covered by Central American Wood Depot.

Central American Wood Depot, at its discretion, may offer refinishing or product replacement if deemed necessary. However, Central American Wood Depot assumes no responsibility for product damages resulting from installation or user modifications, such as refinishing, hardware installation, or other alterations.

We do not provide a warranty for any movement, shifting, or separation of solid wood planks after acclimation, as solid wood is a natural material that is influenced by its environment. While we take significant measures to ensure high-quality products, we cannot predict or prevent natural movements, including cracking, checking, separation, etc., in this natural material.

Items Not Covered by Central American Wood Depot Central American Wood Depot is not accountable or responsible for the following changes in our wood slab/plank furniture:

  • Minor wood warping.
  • Surface cracks/checks.
  • Epoxy resin fills with up to 1/16″ deflection above or below the surrounding wood level.
  • Stumps or slabs thicker than 3″. Despite kiln drying and secure storage, residual moisture may remain in the center of the wood. When this moisture eventually dissipates, wood shrinkage may cause further cracking. Since such cracks are expected in this type of piece, they are not considered defects.
  • Damage caused by abuse or misuse of the furniture piece.
  • Any wood components used outdoors or exposed to abnormal humidity, extreme temperature swings, or prolonged exposure to moisture.
  • Shipping damage, except in cases of packaging problems.
  • Work performed or damage caused by a third party.

Reporting a Problem If you need to report a problem or seek service advice, please follow this procedure to help us understand the nature of your problem:

Provide photos to illustrate the nature and size of your problem.

  • Place a quarter or tape measure next to each problem area as a size reference.
  • Take a photo that shows the entire furniture surface and indicates where the defect is.
  • Capture a close-up photo of each problem area (showing the quarter/tape measure in each close-up). Email photos to [email protected] along with an explanation of the problems. Once we receive this information, our team will review it and reach out with potential resolution options.

For any additional questions or concerns regarding warranty or care of your solid wood furniture piece, our team is available to assist via phone, email, social media, or live chat on our website.